I initially ordered a bolo set and a buckle. I was primarily interested in the buckle as it was supposed to be a gift for my partner. My order was processed and I received an email from Meredith noting that the buckle I ordered was out of stock and that they were sending out the Bolo set and are refunding me for the buckle. That's great and all but it would've been nice if they had checked in with me first and asked if I would like to wait for the buckle and to ship everything out together. They said that the buckle would be in stock next week, I wouldn't have mind waiting an extra week instead of reordering. I did mention that I preferred to wait for the buckle and have everything shipped out together. Their communication was also delayed a few days so no prompt responses which these days, any online business should be responding to their customers quicker.
Shipment was sent cheaply just thrown in a small envelope. No packaging or care was put into shipping the item. Most likely to save on costs for their bottom line. This was the first thing I noticed when the bolo set arrived which again, made me unimpressed and dissatisfied with my purchase.
I reordered the buckle only after emailing them asking if the buckle was in and if it was shipped out per my request. I received a response that they are in and that I was refunded initially instead of waiting for the buckle to arrive to ship everything out as requested.
Thankfully the buckle arrived just before Xmas so crises was diverted. Shipment was again packaged in a cheap thin yellow envelope with no insulation or support to keep the item from being damaged during shipping as the items would just get thrown around.
The buckle itself, a Racoon Buckle was cheaply made. The picture of the Racoon wasn't even centered in the buckle and its obviously sitting off center. The center of the buckle with the picture of the racoon was plastic and the picture set behind the plastic poorly. Definitely not what I expected and definitely not how it looked in the pictures. If I would've known the item was that poorly made, I would've never ordered their products.
Save your money folks. There's better products with better packaging and customer service. Don't be fooled by their marketing. Their products resemble something off of Temu. At least Chinese Temu products come professionally packaged.
The bolo tie I received had a scuff Mark on it.
I purchased this bolo tie for my son as a Christmas gift. He was extremely impressed and loves it completely very good quality and very well-made.